Now In: Frequently Asked Questions
Q.) I cant put items in my shopping cart, how can I fix that?
A.) The problem is with your computer. Somone has set internet explorer to refuse cookies, so your computer cant keep track of what items you are trying to purchase. Here is how to fix it.
Start internet explorer, click on "Tools" then "Internet options" then click on the "Security Tab" now click the button that says "Reset all Zones to Default Level" now "Apply" the changes and then click "OK"
You will need to close internet explorer then restart Internet explorer for these changes to be used for the internet explorer session.
Now you should be able to place items in your cart.
Q.) Can I return items that I purchased last year?
A.) Generally, yes. You can return items up to 1 year within date of purchase. Our accounting system will drop purchase information after 1 year. The item must be in new resellable condition.
Q.) Who pays for return shipping for returned items?
A.) The person making the return.
Q.) Who pays for the reshipping costs when a pacakage is returned to Deerely Departed undeliverable?
A.) If your package is returned to us due to an invalid, undeliverable, or incorrectly submitted address the cost of reshipping the package is the sole responsibility of the purchaser.
To enable cookies on your browser:
Select "Preferences"
Click on "WWW"
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"
- Netscape Navigator / Communicator:
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Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"
- Internet Explorer 5.0 for PC:
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Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"
- Internet Explorer 5.0 for Mac:
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Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"
- Internet Explorer 6.0 for PC:
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To change your privacy settings to "Medium":
Select "Internet Options" from the "Tools" Menu.
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Click "OK."
To override your current cookie handling practices for individual sites:
Select "Internet Options" from the "Tools" Menu.
Click on the "Edit" button in the "Override cookie handling for individual websites" section.
This will open the "Per Site Privacy Actions" dialogue box.
Type "www.eddiebauer.com" in the "Address of Website" box.
Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box.
Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.
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